Privacy Policy
bengoplus Casino

1. Introduction

This Privacy Policy ("Policy") describes how bengoplus ("bengoplus," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the bengoplus online gaming platform at bengoplus.vip, including all associated games, services, promotions, and features.

bengoplus operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. We are also guided by the data protection requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) as they apply to licensed online gaming operators.

This Policy should be read together with our Terms and Conditions, which govern your use of the bengoplus platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Personal Data We Collect

2.1 Registration Data

When you create a bengoplus account, we collect the following personal data:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address in the Philippines

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and Philippine anti-money laundering laws, we may collect:

• Government-issued photo identification (Philippine passport, driver's licence, SSS/GSIS ID, PhilSys National ID, or Voter's ID)
• Proof of address (utility bill, bank statement, or barangay certificate issued within the last three months)
• Proof of payment method ownership (screenshot of GCash, PayMaya, BPI, BDO, or Metrobank account showing your name)
• Selfie photograph for liveness verification where required

2.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., GCash mobile number, bank account last four digits), and transaction timestamps. We do not store full bank account numbers or card numbers on our servers.

2.4 Gaming Activity Data

We record your gaming history on bengoplus, including games played, wager amounts, win/loss outcomes, session durations, and bonus usage. This data is used for regulatory compliance, responsible gaming monitoring, and platform improvement.

2.5 Technical and Device Data

When you access bengoplus, we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, and approximate geolocation derived from your IP address.

2.6 Communications Data

We retain records of communications between you and the bengoplus support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the platform.

3. How We Collect Your Data

bengoplus collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions on bengoplus.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you browse or interact with the bengoplus platform.
• From third parties: From payment processors (GCash, PayMaya, BPI, BDO, Metrobank) to verify transaction details; from identity verification service providers for KYC purposes; and from fraud prevention and anti-money laundering screening services.

4. How We Use Your Personal Data

bengoplus uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your bengoplus account, and to verify your identity and age eligibility.
• Service delivery: To provide access to bengoplus games, process deposits and withdrawals, and deliver customer support.
• Regulatory compliance: To fulfil our obligations under PAGCOR licensing conditions, the Philippine Data Privacy Act, and the Anti-Money Laundering Act (AMLA) of the Philippines.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the bengoplus platform.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to enforce self-exclusion and deposit limit requests.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the bengoplus gaming experience for all Filipino players.
• Legal proceedings: To establish, exercise, or defend legal claims involving bengoplus.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bengoplus processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the bengoplus Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

bengoplus does not sell, rent, or trade your personal data to third-party advertisers or data brokers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by bengoplus to verify player identities in compliance with PAGCOR requirements.
• Game providers: Software providers whose games are available on the bengoplus platform may receive anonymised or pseudonymised gaming activity data for technical and compliance purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or legal process.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by bengoplus, subject to professional confidentiality obligations.

7. Data Retention

bengoplus retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity data: Retained for a minimum of three (3) years from the date of each gaming session.
• Support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until you withdraw consent and for one (1) year thereafter as evidence of consent management.

Upon expiry of the applicable retention period, bengoplus will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

8. Data Security

bengoplus implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the bengoplus platform.
• Encryption of sensitive data at rest, including passwords (hashed using bcrypt) and financial identifiers.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of the bengoplus platform.
• Multi-factor authentication (MFA) for administrative access to bengoplus systems.
• 24/7 monitoring of platform infrastructure for suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bengoplus will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine Data Privacy Act.

While bengoplus takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bengoplus login credentials and for notifying us immediately if you suspect unauthorised access to your account.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the bengoplus platform. They help us recognise your device, remember your preferences, keep your session active, and understand how you interact with our platform.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the bengoplus platform to function correctly, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Remember your language preferences, display settings, and other personalisation choices on bengoplus.
• Analytics cookies: Collect anonymised data about how players navigate and use the bengoplus platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content about bengoplus. These are only set with your explicit consent.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bengoplus platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bengoplus:

• Right to be informed: The right to know what personal data bengoplus collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data bengoplus holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your bengoplus account.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations under PAGCOR and AMLA requirements.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the bengoplus Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

11. Children's Privacy

The bengoplus platform is strictly intended for adults aged 21 years and above, as required under Philippine law and PAGCOR regulations. bengoplus does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposits in accordance with applicable regulations. If you believe a minor has registered on bengoplus, please contact us immediately at [email protected].

12. International Data Transfers

bengoplus primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed by our service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating internationally.

Where such transfers occur, bengoplus ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under the Philippine Data Privacy Act of 2012.

13. Changes to This Privacy Policy

bengoplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how bengoplus protects your personal data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bengoplus, please contact our Data Protection Officer (DPO):

Email: [email protected]

General Support: [email protected]

Our support team is available 24/7. For data privacy requests, please include your registered email address and a description of your request so we can verify your identity and respond efficiently.